1300 Numbers Explained
1300 numbers are the Australian reversed charge network. This means that the business pays for the cost of the customer's call.
A customer can make a call to a 1300 number from any fixed landline within Australia for the price of a local call.
When your customer calls a 1300 number from their mobile phone, their mobile provider will charge your customer a fee for ringing your 1300 number.
This fee varies and will depend on which company they are with.
A 1300 number piggy-backs your already existing service.
This can be a mobile number or a fixed land line.
1300 numbers do not need a separate phone line.
A 1300 number does not affect your existing service.
Customers will still be able to dial your fixed land line or mobile phone number directly.
You may still dial out from your mobile phone or fixed land line, these calls will be billed to you by your existing provider.
Telcoworx will only bill you for any incoming calls on your 1300 number.
Customer's calls that you receive through your 1300 number will be treated exactly the same as if they had called you on your fixed land line number or mobile number. Eg: If you have messagebank attached to your mobile or fixed landline and you miss the call, the call will go through to your message bank.
Ever increasing popularity in 1300 numbers!
1300 numbers are becoming more popular across Australia.
It is now common knowledge that 1300 numbers massively increase the effectiveness of your advertising and dramatically increase business sales.
They are brilliant and very inexpensive with some telco's, just beware of the telcos that like to charge unnecassary set-up fees starting from $19 to a $100 as well other hidden fees and charges.
At Telcoworx we always pride ourselves on passing on low rates to our customers.
13, 1300 and 1800 telephone numbers?
Calls made to a 13 number are charged at the same rate of a 1300 number. However, there is a substantial annual government charge of around $10,000 associated with 13 numbers.
I run a small/medium business. Is A 1300 number for me?
Yes!
Every business, no matter how small or big can benefit from having an easy to remember a 1300 number.
Starting from $5 per month, means even the smallest business can afford to take advantage of a 1300 number.
How can a 1300 number help my business?
Your advertising budget is being used to generate sales!
If you're like most businesses, you probably advertise across a variety of media including directories, magazines, radio, TV and other media.
Use a unique 1300 number for each local advertisement and you will soon discover which advertisement is working best for you, and which advertisement is giving you the best return on your advertising dollar.
You will receive your own back office and password.
You will be able to log in daily to your account and run your 1300 number reports.
These reports are uploaded from the 1300 number network every 24 hours.
Can I have a 1300 smartnumber with more than 10 digits?
Yes you can,
This is called overdial. Take our 1300 smartnumber for example. 1300 TELCOWORX is advertised with a total of 13 digits yet our actual number is 1300 835 269 (10 digits).
Overdial allows you to advertise your business name and automatically connects your customer's call once they have dialled the tenth digit.
It does not affect the call if your customers dial the remaining three digits.
How do I purchase my 1300 phoneword from Smartnumbers?
Once you have selected the 1300 smartnumber that you would like to purchase you will have to register www.smartnumbers.com.au this will cost approximatley $40.Then nominate the 1300 smartnumber you wish to purchase for the next available auction. Smartnumbers will ask you to select a carrier. Telcoworx is listed as Dow Telecom.
The benefit of purchasing your 1300 smartnumber and transferring that number from Smartnumbers to Telcoworx is that you will own this 1300 smartnumber for ever. Doing this may also add value to your brand.
I have won my 1300 smartnumber at auction what do I do now?
Congratulations!
Buy purchasing your 1300 smartnumber directly from www.smartnumbers.com.au you now own your 1300 smartnumber and will never pay a "lease fee".
Simply download and complete our ACMA Smartnumber transfer form below.
Download the 1300 smartnumber Transfer Form here.
Complete the Application and fax to 1800 159 599 or scan/email to us.
Once Telcoworx receives your application form we will transfer your new 1300 smartnumber to Telcoworx and activate your service.
Can I get my new 1300 number for Free?
Telcoworx can supply you with a Free Lucky Dip 1300 number from The Australian Communications and Media Authority otherwise known as ACMA.Once Telcoworx receive's your application for 1300 number, Telcoworx will then submit a request for a new 1300 number to be added to your new account.
Lucky dip number's come from a National Data Base which every telco in Australia has access too. Telcoworx will not advertise available 1300 numbers, as every telco has access to this pool of numbers, usually the 1300 number you select has already been taken by another provider.
Telcoworx will ask new applicant's when completing the application form to breifly describe the 1300 number that you would like in the special instructions section.
This could mean doubles or my favourite number is 5 etc.
Telcoworx will then search the lucky dip data base and secure a 1300 number as close to your instructions as possible.
For further online information about 1300 numbers click here.
